Job Description
About the role
The Product Manager (Physical channels) role owns the product vision, roadmap, feature execution, and lifecycle management of all Smart POS terminals, payment applications, and in-person acceptance solutions across Android, Linux, and Mini POS hardware form factors (e.g., HorizonPay K11/T50/H70, Newland N90). You will bridge business requirements, merchant needs, and engineering execution — ensuring total feature parity between legacy and new app builds, introducing value-added services (PWBT, Dispute Management, Merchant Loans, EOD reporting), and scaling processing volumes across strategic merchant portfolios.
This is deliberately not a feature-shipping role. In a fast-moving payments environment spanning POS terminals, PWBT, and card acceptance, this function is a commercial control point, and we are looking for someone who will own it end-to-end. You will be expected to bring rigor, structure, and strong cross-functional discipline to this role, guaranteeing high transaction success rates, swift issue resolution, and optimal merchant satisfaction.
Responsibilities
Responsibilities include but are not limited to:
1. POS Product Strategy & Roadmap Execution
Define and drive the product roadmap for physical channel applications across Android, Linux, and traditional POS devices
Synthesize customer feedback, field intelligence, and market dynamics to build competitive terminal payment solutions (Card, PWBT, QR, Loans, Agency Banking)
Lead product scoping for key merchant integrations (e.g., Flutterwave for Business - F4B integrations, aggregator white-label setups)
2. Feature Parity & Quality Assurance Oversight
Enforce strict feature parity standards between legacy app builds and revamped versions prior to production release
Ensure essential functionalities - such as unified EOD reporting (Card & PWBT), sub-account/main-account mapping, dispute handling, and offline sync - are fully built and thoroughly tested
Partner with QA leads to prevent software regressions, ensuring builds missing live core capabilities are stopped at the QA desk
3. Terminal Lifecycle & OEM Management
Manage product certifications and firmware/app deployments across terminal hardware partners (e.g., HorizonPay K11, Newland N90, HorizonPay T50, HorizonPay H70 Mini POS)
Oversee Remote Key Injection (RKI), Terminal Management System (TMS) app updates, and over-the-air (OTA) push strategies to minimize terminal downtime
Ensure compliance with switching network guidelines, PCI-PTS, and local regulatory standards
4. Cross-Functional Launch & Rollout Management
Coordinate with Sales, Operations, and Customer Success to facilitate seamless pilot launches and mass deployments (e.g., AICL, Delborough, Z Labs Limited)
Define commercial pricing rule engines within the product (e.g., 0.5% capped at ₦100 for PWBT) and ensure accurate transaction mapping across main and sub-accounts
Develop product documentation, user guides, release notes, and operational escalation workflows for internal teams
5. Product Performance & Yield Monitoring
Track transaction success rates, app stability, response times, and active terminal rates in partnership with the MIS unit
Analyze usage metrics to optimize terminal yield, drive merchant engagement, and reduce inactive/churned POS ratios
Incorporate data-driven insights from MIS reports to prioritize backlog items and sprint planning
Requirements
Required competencies to be a Waver:
Minimum of 5 years' experience in product management within payments, fintech, or POS/terminal hardware environments
Strong track record defining and executing product roadmaps for hardware-integrated or terminal-based software products
Demonstrated experience managing feature parity, QA gatekeeping, and release processes for merchant- or consumer-facing applications
Experience with terminal lifecycle management, including certifications, firmware/app deployment, RKI, and TMS/OTA update strategies
Working knowledge of card scheme, switching network, and PCI-PTS compliance requirements
Comfort partnering with Engineering, QA, MIS, and Commercial teams to translate business needs into shipped features
Exposure to the African payments or financial services landscape is an advantage
