Relationship Manager, Affluent

Job Description:

Job Summary

As a Relationship Manager within Standard Chartered, you will take a pivotal role in cultivating and managing enduring relationships with our distinguished clientele in the Affluent segment. Your primary goal will be to facilitate comprehensive financial solutions that align with clients' evolving aspirations while upholding operational integrity and regulatory compliance.

Embedded within the Wealth and Retail Banking division, you will serve a diverse clientele ranging from emerging affluent individuals to established high-net-worth clients, spanning Private Banking and Priority Banking services. The division is supported by a substantial investment of USD $1.5 billion geared towards expanding our affluent banking franchise, enriching digital platforms, and enhancing client engagement tools.

This position demands a proactive professional committed to delivering personalised wealth management strategies, employing a blend of local expertise and global insights. The role is vital in fostering long-term client growth, contributing to the bank’s strategic pursuit of excellence in affluent banking.

Key Responsibilities

Develop and nurture long-lasting client relationships by expertly assessing and addressing their financial objectives and risk appetites through tailored wealth management and investment solutions.

Consistently provide clients with insightful market analyses and timely updates facilitated by collaboration with the Chief Investment Office, aiding informed investment decisions.

Utilise advanced digital tools, including myWealth, to design bespoke investment portfolios, track performance, and adjust strategies in alignment with market conditions and CIO recommendations.

Ensure the delivery of an exceptional client experience by proactively engaging clients and offering personalised services across various touchpoints, fostering loyalty and trust.

Guide clients through their financial lifecycle, adapting approaches as their career progresses and life circumstances change, ensuring relevant and dynamic service delivery.

Additionally, collaborate closely with internal wealth management teams and branch personnel to coordinate efforts and optimise the client journey, ensuring seamless service and compliance with all regulatory obligations.

Key Collaborations

You will collaborate extensively with the Wealth Management Team and branch networks to ensure consistent delivery of superior banking services.

Skills and Experience

• We invite professionals with 5 to 10 years of experience in client acquisition, relationship management, and retail banking, particularly with affluent clients.

• The ideal candidate understands consumer banking products such as treasury services, equities, investment funds, and insurance.

• Strong communication skills and the ability to build trusted client partnerships are essential.

• Applicants should be collaborative and proactive, thriving in multicultural teams.

• Knowledge of the Nigerian market and client networks is advantageous.

• Selected candidates will participate in an in-person session with the recruitment team to discuss career growth, culture, and strategic alignment.

Qualifications

Regulatory and Ethical Standards

Candidates must unequivocally demonstrate adherence to the highest standards of professional ethics as outlined by the Group's Values and Code of Conduct. This encompasses a proactive commitment to regulatory compliance, risk management principles, and business conduct protocols.

Individuals are expected to champion the Bank's Conduct Principles, focusing on fair client outcomes, operational integrity of financial markets, financial crime prevention, and fostering an ethical working environment.

Educational Credentials

A minimum of a Bachelor’s Degree or equivalent professional qualification is required, with preference given to fields related to finance, economics, business administration, or law.

What we offer

Aligned with our Fair Pay Charter, we provide a competitive remuneration package designed to support your overall wellbeing—mental, physical, financial, and social.

Comprehensive bank-sponsored benefits, including retirement savings schemes, medical coverage, life insurance, with various flexible and elective benefits tailored to local needs.

Generous paid time off including annual leave, parental and maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteer leave (up to 3 days), alongside a minimum of 30 combined annual and public holidays.

Flexible work arrangements that balance office presence with remote working options, fostering work-life harmony.

Dedicated wellbeing initiatives such as access to Unmind, a leading digital mental health platform, resilience development programs, and a globally available Employee Assistance Program.

An immersive, continuous learning culture offering abundant opportunities for professional development, reskilling, and upskilling through diverse physical, virtual, and digital platforms.

An inclusive and values-driven environment that nurtures and celebrates diversity, ensuring everyone is respected and empowered to realise their full potential.