Job Description
About This Role
We are looking for an IT Support Intern at Carbon, you will be responsible for supporting the day-to-day IT operations of the company.
You will help users enhance their usage of IT services
Responsibilities
Responsibilities
- Support users on-site and remotely across multiple time zones
- Handle issues raised via the helpdesk in providing Level I support
- Provide frequent training to users on maximizing IT resources available to them.
- Carry out repair and maintenance of workstations hardware and software related issues
- Manage and support Call center services
- Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA
- Create hardware/software purchase requisitions and maintain hardware and software inventory
- Support Cloud-based services
- Manage Microsoft Windows servers, Desktop and Apple macOS
- Manage networking and VPN services
- Work extra hours to meet deadlines as required or where reasonable
Requirements
2-3 years of experience in enterprise IT supports the role of 100 or more users.
Experience managing open source VoIP services like Asterisk, Elastix, 3CX
- Experience working with Cisco, Mikrotik, and Ubiquity devices
- Experience managing Linux and Windows servers in an enterprise environment
- Experience managing MacOS in an enterprise environment
- Bash or python scripting
- Experience using, troubleshooting, and maintaining SaaS tools.
Nice to Have
CCNA, CCNP, Red Hat, and Microsoft certifications
- AWS Solutions Architect or GCP certifications
- Experience working with relational databases like MySQL, PostgreSQL
- Great communications skills
