Customer Support

Customer Growth Lead

Remote Customer Care Job at Immutable ยท Lagos, Nigeria

Verified Full Time Remote

Job Description

About The Role ๐Ÿค”

Immutable is on a mission to help more games launch, grow and monetise successfully, and our Customer Growth team is central to that. We have built a modern martech stack for game studios, and now we need genuine, hands-on growth expertise to run it. We are looking for a Customer Growth Lead to own performance marketing end-to-end for a portfolio of game studios, running paid campaigns, setting up and optimising ad networks, and building the lifecycle programs that keep players coming back. This is a high-ownership, high-autonomy role with a direct line to leadership. You will operate independently in your region, shape how studios grow on Immutable, and help build a growth engine that scales across the business. Gaming experience is ideal, but if you have run real growth in adtech, e-commerce or retail, your craft will transfer. We are hiring an operator who does the work, not an advisor.

Responsibilities

You'll Be Empowered To ๐ŸŽฎ

Plan, launch and optimise paid acquisition campaigns for game studios.

Set up and tune ad networks and user acquisition channels end-to-end.

Design and run launch growth plans for studio partners.

Own email, CRM and lifecycle programs that retain and re-engage players.

Onboard studios onto Immutable's Audience growth products.

Own a budget, track performance, and reallocate spend based on data.

Build repeatable growth playbooks that scale across multiple studios.

Requirements

We'd Love You To Bring ๐Ÿค

Hands-on performance and paid marketing experience: you have personally run and optimised campaigns and owned the numbers.

Practical experience setting up and optimising ad networks or user acquisition.

End-to-end growth craft across paid, lifecycle, email and launch.

Comfort owning a budget and making data-led allocation and optimisation calls.

Lifecycle and retention marketing experience across email and CRM.

Fluency with martech tooling and onboarding customers onto growth products.

High autonomy and ownership: you run your patch and drive your own outcomes.

Strong communication and influence: you can build trust and represent Immutable credibly.

Comfort using AI daily to move faster on copy, creative, reporting and optimisation.

Benefits

We are proud of the benefits that we offer for all of our employees globally.

Here is a snapshot ๐Ÿ˜Š

Attracting the best global talent

๐Ÿ’ธ We commit to paying globally competitive base salaries and contributions to a long-term fund

๐Ÿ“Š Sharing our products' success through Employee Stock Options ESOP

๐ŸŒŸ Our flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass

๐Ÿฅ˜ Lunch is ordered fresh every day in our friendly office in Sydney CBD

๐ŸŽ‰ Quarterly End of Cycle Celebration Awards and Dinner

๐Ÿ’ป USD $500 WFH allowance to set up your home office

โ˜Ž๏ธ USD $600 per annum to put toward your internet and phone usage.

๐Ÿฅณ USD $75 per quarter for remote employees to celebrate with local team members

โ›‘๏ธ We also support our US Employees with Medical and 401K Insurance

๐Ÿš˜ Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars

Levelling up your growth

๐ŸŒฑ We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development

๐Ÿ“š Enjoy access to free online courses via Udemy

Helping you thrive

๐Ÿ’†๐Ÿฝโ€โ™€๏ธ Enjoy USD $800 per year to put toward your health and wellbeing

๐Ÿค— Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

๐ŸŽ Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

Leave when you need it the most:

๐Ÿ‘จโ€๐Ÿ‘งโ€๐Ÿ‘ฆ New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments

๐ŸŒŸ Enjoy 2 additional paid annual leave days at the end of the year

๐ŸŽ‚ Birthday you get a paid day off

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