Job Description
Who we are
Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.
At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.
Responsibilities
Where you come in
We’re looking for an exceptional candidate to join our strategy and operations team as a Senior Operations Associate owning the daily operations of our stores. You'll be the person making sure stores are stocked, orders go out on time, and everything behind the scenes runs without a hitch.
This role is the engine room of store operations. You’ll handle the bulk of operational tasks, data checks, and system follow-ups that keep everything running smoothly and make sure vendors, riders, and agents are set up for success every day.
In this role you'll be required to:
Own daily operations across stores including readiness and order fulfillment SLAs
Coordinate stock runs, SKU availability, and escalations across stores
Manage ground-level relationships with local suppliers, and distributors
Own distribution of vendor partner assets and rider-facing assets
Supervise store agents and Inventory Associates across SOP adherence, performance gaps, and coordination
Lead new store setup and expansion execution to ensure go-live readiness
Track daily metrics (order volume, OOS, SLA breaches) and escalate key flags
Requirements
You’re perfect for the Senior Operations Associate role if you:
have 2 - 5 years in operations, logistics, supply chain, or field execution
have experience managing vendors or suppliers on the ground
are comfortable with data - Google Sheets, dashboards
have strong follow-through; you close loops and hold people accountable
are Abuja-based and available for field work
have a great attitude, willingness to learn, and resilience to keep going when things get tough.
